Background/Discussion
The City of Council Bluffs third party workers compensation administrator has been the same company since July of 2012. In April of 2018, while in the process of producing an RFP for third party administrator services, third party administrator providers were solicited to ascertain if Iowa specific workers compensation expertise was available in the Iowa TPA marketplace. During the exploration and interview process, it became clear that third party administrative companies are available to the City that not only work exclusively with Iowa workers compensation benefits but that also have definite expertise in managing public entity workers compensation programs across Iowa. An RFP was issued on May 25, 2018.
Four third party administrators responded to the RFP under the professional services selection process criteria: Berkley Risk, EMC Risk Services LLC, Creative Risk Solutions, and PMA Companies. A team of six interested leaders from four different City departments and an industry expert evaluated the proposals based off of criteria established from the last fiscal year of billing (6/17-6/18) from our current provider, Iowa legal and regulatory criteria, as well as quality measures. The committee’s goal was to choose the best third party administrator with Iowa specific experience, reduce the current annual expense of workers compensation third party administration services to the City, and improve both the quality of care and services provided to City employees.
Based on all of the reviewed information and upon unanimous vote of the review team, it was determined that the best provider for the City of Council Bluffs’ Workers Compensation Third Party Administration would be EMC Risk Services LLC.